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Reading Room
In line with our mission of scouring the knowledge universe, we are always on the lookout for new and important business books that will be of value to our members. The following list consists of some core reading we believe every business advisor should read.

** = Ric's Favorites

Customer Service/Sales

    ** The Ultimate Question: Driving Good Profits and True Growth
    Fred Reichheld
    Harvard Business School Publishing Corporation; 2006, ISBN 1591397839

    ** S.P.I.N. Selling
    Neil Rackham
    McGraw-Hill Trade; 1988, ISBN 0070511136

    ** Customers for Life
    Carl Sewell and Paul B. Brown
    Currency; 2002, ISBN 0385504454

    ** The Story of Obvious Adams, The Story of a Successful Businessman
    Robert R. Updegraff
    Updegraff Pr; 1953, ISBN 0961320303

    ** Moments of Truth
    Jan Carlzon
    Perennial Currents; 1989, ISBN 0060915803

    Building a Chain of Customers
    Richard J. Schonberger
    Free Press; 1990, ISBN 0029279917

    Beyond Maximarketing: The New Power of Caring and Daring
    Stan Rapp and Thomas L. Collins
    McGraw-Hill; 1993, ISBN 0070513430

    The Loyalty Effect, the Hidden Force Behind Growth, Profits and Lasting Value
    Frederick F. Reichheld
    Harvard Business School Press; 2001, ISBN 1578516870

    Fabled Service, Ordinary Acts, Extraordinary Outcomes
    Betsy Sanders
    Jossey-Bass; 1997, ISBN 0787909386

    At America's Service
    Karl Albrecht, Warner Books
    Warner Books; 1995, ISBN 0446393169

    Jump Start Your Business Brain: Win More, Lose Less and Make More Money With Your New Products, Services, Sales and Advertising
    Doug Hall
    Betterway Books; 2002, ISBN 1558706429

    A Passion for Excellence
    Tom Peters and Nancy Austin
    Warner Books; 1989, ISBN 0446386391

    Keeping Customers for Life
    Joan Koob Cannie, Donald Caplin
    American Management Association; 1990, ISBN 0814450083

    Clients For Life How Great Professionals Develop Breakthrough Relationships
    Jagdish Seth and Andrew Sobel, Simon and Schuster
    Simon & Schuster; 2000, ISBN 0684870290

TOP

Practice Management/Practice Development

    ** Measure What Matters to Customers: Using Key Predictive Indicators
    Ronald J. Baker
    Wiley; 2006, ISBN 0471752940

    ** Pricing on Purpose: Creating and Capturing Value
    Ronald J. Baker
    Wiley; 2004, 2006 0471729809

    ** The Professional's Guide to Value Pricing
    Ronald J. Baker
    CCH Incorporated; 2004, ISBN 0735543178

    ** The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
    Paul Dunn, Ronald J. Baker
    Wiley; 2003, ISBN 0471264245

    Managing the Professional Service Firm
    David Maister, The Free Press
    Free Press; 1997, ISBN 0684834316

    True Professionalism
    David Maister
    Free Press; 2000, ISBN 0684840049

    The Trusted Advisor
    David Maister, Charles Green & Robert Galford
    Free Press; 2001, ISBN 0743212347

    Consultant Market Yourself Raise Your Profile and Attract New Business
    Robert Gentle
    Kogan Page Ltd; 2002, ISBN 074943693X

TOP

Business Strategy/Business Analysis/Business Management

    ** Competitive Strategy Techniques for Analysing Industries and Competitors
    Michael E. Porter
    Free Press; 1998, ISBN 0684841487

    ** The E Myth
    Michael E. Gerber
    HarperCollins Publishers; 1988, ISBN 0887303625

    ** Good To Great
    Jim Collins
    HarperBusiness; 2001, ISBN 0066620996

    ** The 80/20 Principle: The Secret to Success by Achieving More With Less
    Richard Koch
    Currency; 1999, ISBN 0385491743

    Blue Ocean Strategy
    W. Chan Kim & Rene Mauborgne
    Harvard Business School Press; 2005, ISBN 1591396190

    Re-engineering the Corporation
    Michael Hammer & James Champy
    HarperBusiness; 2001, ISBN 0066621127

    Built To Last
    James Collins and Jerry Porras
    HarperBusiness; 2002, ISBN 0060516402

    Managing for Results
    Peter F. Drucker
    HarperBusiness; 1993, ISBN 0887306144

    Credibility
    James M. Kouzes and Barry Z. Posner
    Jossey-Bass; 2003, ISBN 0787964646

    The Fifth Discipline
    Peter M. Senge
    Currency; 1994, ISBN 0385260954

    Lessons from the Art of Juggling
    Michael J. Gelb and Tony Buzan
    Harmony; 1994, ISBN 0517599252

    The Cost Management Toolbox: A Manager's Guide to Controlling Costs and Boosting Profits
    Lianabel Oliver
    American Management Association; 1999, ISBN 081447053X

    The Art of War
    Sun Tzu
    Running Press Book Publishers; 2003, ISBN 0762415983

    Only the Paranoid Survive
    Andrew S. Grove
    Doubleday; 1999, ISBN 0385483821

    The Value Imperative: Managing For Superior Shareholder Returns
    James M. McTaggart, Peter W. Kontes, and Michael Mankins
    Free Press; 1994, ISBN 0029206707

TOP

Team/Culture/Communication

    ** How to Win Friends and Influence People
    Dale Carnegie
    Pocket; 1990, ISBN 0671723650

    ** Catch! A Fishmonger's Guide to Greatness
    Cyndi Crother, The Crew of World-Famous Pike Place Fish
    Berrett-Koehler Publishers; 2003, ISBN 1576752542

    Inside the Magic Kingdom
    Tom Connellan
    Bard Press; 1997, ISBN 1885167237

    Nuts! Southwest Airlines Crazy Recipe for Business and Personal Success
    Kevin & Jackie Freiberg
    Broadway Books; 1998, ISBN 0767901843

    1001 Ways To Energize Employees
    Bob Wilson
    Workman Publishing; 1997, ISBN 0761101608

    FISH! A Remarkable Way to Boost Morale and Improve Results
    Stephen C. Lundin, Harry Paul, John Christensen
    Hyperion; 2000, ISBN 0786866020

    Body and Soul
    Anita Roddick
    Random House Inc; 1991, ISBN 0517585421

TOP

Vision/Leadership/Personal Development

    The New CFO Financial Leadership Manual
    Steven Bragg, John Wiley
    ISBN 0471210765

    ** On Becoming a Leader
    Warren G. Bennis
    Perseus Publishing; 2003, ISBN 0738208175

    ** 7 Habits of Highly Effective People
    Stephen Covey
    Free Press; 1990, ISBN 0671708635

    ** The One Minute Manager
    Ken Blanchard
    William Morrow & Company; 1983, ISBN 0425098478

    Vision, Values and Mission
    Cynthia D.Scott
    Crisp Publications; 1993, ISBN 1560522100

    Unlimited Power
    Anthony Robbins
    Sound Ideas; 2000, ISBN 0671316451

    Visionary Leadership
    Burt Nanus
    Jossey-Bass; 1995, ISBN 0787901148

    The Vision Retreat
    Burt Nanus
    Jossey-Bass; 1995, ISBN 078790175X

TOP

Change Management

    ** Leading Change
    John Kotter
    Harvard Business School Press; 1996, ISBN 0875847471

    ** Who Moved My Cheese
    Dr. Spencer Johnson
    Putnam Pub Group; 1998, ISBN 0399144463

TOP